Yes. All our pieces are finished with an anti-tarnish e-coating that protects against everyday moisture, sweat, and air exposure. With proper care, the coating lasts 6–18 months.

Our jewellery is gold plated — thick electroplating over brass or copper alloy bases — not solid gold. This gives you the luxurious look at a fraction of the price.

Most of our pieces are nickel-free and hypoallergenic. The anti-tarnish coating also acts as a barrier between the metal and skin. If you have known metal allergies, look for pieces labelled 'surgical steel' or 'hypoallergenic' in the product description.

With proper care — storing dry, removing before bathing, avoiding perfume contact — anti-tarnish plating typically lasts 6–18 months of daily wear. Statement and occasional pieces last even longer since they're worn less frequently.

Rosela Jewels only sells authentic pieces through our official website. We do not sell on any third-party marketplaces. If you see 'Rosela Jewels' jewellery elsewhere, it is not from us.

We accept all major UPI apps (GPay, PhonePe, Paytm), credit and debit cards (Visa, Mastercard, RuPay), net banking, and Cash on Delivery (COD) at checkout via Razorpay.

Yes, COD is available across most pin codes in India. COD orders are subject to a small handling fee. The option will appear at checkout if your pin code is eligible.

Orders can be cancelled or modified within 2 hours of placement. After that, they move into processing and cannot be changed. Contact hello@roselajewels.com immediately with your order ID for urgent changes.

All payments are processed by Razorpay, a PCI DSS Level 1 certified payment gateway. Rosela Jewels never stores your card or bank details.

Yes — free shipping on all orders above ₹699. Orders below ₹699 attract a flat ₹49 shipping fee.

Standard delivery takes 3–6 business days across India. Express delivery (1–2 days) is available for most tier-1 and tier-2 cities at checkout.

Yes, we deliver to all serviceable pin codes across India through Shiprocket-powered logistics partners.

Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order at roselajewels.com/track-order using your order ID.

No. All sales are final — we do not accept returns or exchanges once the order is delivered.

We're sorry! Email hello@roselajewels.com within 48 hours of delivery with your order number and clear photos of the damage or wrong item. We will arrange a free replacement for you.

We make every effort to photograph jewellery accurately. Minor variations in colour or finish can occur due to screen settings or lighting. If you feel the product is genuinely misrepresented, contact us within 48 hours with photos.

Wipe with a dry soft microfibre cloth after each wear. For light cleaning, use a soft toothbrush with mild soap and lukewarm water, then dry immediately. Never use ultrasonic cleaners, chemical dips, or abrasive cloths.

Store pieces in airtight pouches or a jewellery box with silica gel to absorb moisture. Keep pieces separate to prevent scratching. Anti-tarnish strips placed in the storage box help extend plating life.

We recommend removing all jewellery before bathing, swimming, or exercising. While our anti-tarnish coating is moisture-resistant, prolonged exposure to water, soap, chlorine, or salt water accelerates plating wear.

Yes! Complimentary gift wrapping is available on orders above ₹999. Your jewellery arrives in a premium gift box with tissue paper. Add a personalised message during checkout.

Absolutely. Enter the recipient's address as the shipping address at checkout. Add your message in the gift note field. The price invoice is not included in the package.